Customer Loyalty

How can you create a true connection and relationship with your best customers?

How can you capture the imagination of your customers in a crowded global marketplace?

How can you create a program that has measurable impact on spend and loyalty?

In today’s global environment, acquisition costs are high and companies must work harder than ever to earn their customer’s loyalty.  For over 20 years, our impressive, growing slate of clients has engaged concierge service, combined with our cutting edge technology, as a high-impact means of differentiating themselves from their competition.

Acquire Customers:

• Enhance the value of your product offering
• Differentiate through lifestyle enhancing benefits and services
• Elevate your brand from a “product” to an “experience”
• Serve your customers globally 24X7

Earn Loyalty and Drive Retention:

• Deliver an indispensable service tied to your product or service
• Impact your customers’ lives between purchases
• Interact more regularly and learn about your customers
• Associate your brand with positive life experiences

How We Serve Your Customers:

• Deep profiling across all relevant categories in their lives
• Leveraging our relationships for preferential access and recognition
• Travel planning and management across the globe
• Reminders and special gifts for anniversaries, birthdays, or "just because"
• Executive assistance and support
• Home management services whether at home or away
• Milestone planning for those once in a lifetime events

Other Services We Provide:

• Creating unique experiences with your brand and partners
• Surprise & delight gifting programs for your best customers
• Amenity program management
• Marketing event support
• Lifestyle club creation (wine clubs, cuisine clubs, and more)
• Newsletter creation and management
• Concierge web portal for self-serve access to products/services and request making
• Customer feedback services

Members Speak

"LesConcierges arranged to have flowers waiting at our table before dining at a restaurant. That was the first date my girlfriend and I shared together. Two years forward, LesConcierges helped me make arrangements for our anniversary, when I asked her to marry me. She said yes, and now LesConcierges is helping us plan our wedding. Thank you for making things perfect and becoming part of our family."

Christopher J. Keenan
Premium Credit Card Holder