Global Concierge Platform
Knowing and serving employees and customers
Off-the-shelf Customer Relationship Management (CRM) systems are just that – off the shelf. In the concierge business, this limitation means matching clients’ needs to a system’s capabilities, rather than the other way around. Ultimately, it’s the difference between providing standard service and service beyond expectations.
At LesConcierges, we know that timely, accurate and relevant information is critical to how we deliver our services and, most important, how your brand is perceived. That’s why we’ve invested millions of dollars over several years to develop our proprietary Global Concierge Technology platform for concierge-program management.
Designed from the ground up and constantly updated with invaluable feedback from our customers, clients and Concierges, our Global Concierge Technology platform was created specifically for the business at hand: transparently gathering and accessing information about our customers’ needs and preferences so our team can anticipate and deliver – quickly, accurately and in a highly personalized way.
The Global Concierge Technology architecture allows for fast adaptation and customization. It brings together data from you, from your customers and from our global network of service providers to create a dynamic information environment that’s powerful, quick and agile. And it’s also designed to be integrated directly into our unique user portal, MyConcierge , a “white label”, transparent-to-your-brand gateway for users to access our services and execute their experiences easily and efficiently.