Technology Overview

Invested in powerful technology

Over the last decade, LesConcierges has invested in technology platforms with the mindset of supporting a strategy of global growth. As a result, we’re able to provide a complete technology solution to support the delivery of world’s finest concierge service.

Supporting our proprietary Global Concierge Technology Platform / SmartAgent system, our robust relational database model has evolved to gather, integrate and make actionable a broad range of information – in real time. From call routing and request delivery, to reporting and program management, to measurement and analytics, our technology suite is designed to “plug and play” with existing systems to help you know and serve customers and employees in ways you never did before.

As for user interface, LesConcierges’ customizable portal, MyConcierge, allows you to build your own website and effectively integrate the presentation of our offerings within your brand. Content Management System (CMS) allows for extensive customization through an easy to use toolset. These permission-based tools allow content to be delivered and managed centrally, and bring to bear the entire value of our powerful SmartAgent system technology.

Our database platform

LesConcierges has invested in implanting a robust relational database model to drive our concierge service. The SmartAgent system has evolved from a few dozen tables eight years ago to a few hundred tables covering domains such as:

Customer repository
Request management including history
Client management
Vendor network
Content
Marketing
Concierge administration
Transactions

The database uses Microsoft SQL Server and is clustered to ensure maximum uptime and performance. Strict controls limit access to the database and as such are never exposed to unauthorized use.

The challenge: To leverage information technology in order to intimately get to know and deliver the finest services to your most valued employees and customers.

The opportunity: LesConcierges’ proprietary and robust technology suite generates and integrates actionable business intelligence to enhance relationships through the provision of the world’s most comprehensive concierge services.

SECURITY STANDARDS

We pride ourselves on having the highest security standards of any concierge company in the world.

LesConcierges has invested heavily in Security and Compliance:

LC has a dedicated Compliance Manager to adhere to FIA/ML branding/security/ compliance requirements
LC is PCI Level I compliant – the only concierge provider to be accredited by an outside audit firm
LC is among the first companies to have the industry-leading SSAE 16 Compliance, which replaces the SAS 70

This commitment to the highest ethical and legal standards throughout our business ensures that we:

Protect our cardholders' data and identity at all costs.
Prevent, detect and correct violations of law and company policy and procedures.
Assure development of training and other programs designed to educate employees regarding applicable policies, procedures and standards.
Encourage and ensure internal reporting of questionable or inappropriate activities to enable timely investigation and resolution.
Assure appropriate corrective action is taken to prevent recurrence of misconduct.
Regularly assess and improve the effectiveness of our compliance efforts.

Inquiries regarding these issues should be directed to our compliance department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by calling 415.905.6015 during normal business hours.